Privacy Policy menu88 —
Data Protection & Personal Information

Menu88 is an online gaming platform that operates with trust and transparency as its foundation. This Privacy Policy applies to all users who access the menu88 website, register an account, use our mobile app, or interact with any of the services we offer.

As a responsible platform operator, menu88 complies with applicable data protection laws and ensures that all personal information you provide to us is handled with respect and care. We believe you have the right to know exactly what happens with your data — which is why we wrote this policy in plain language, not confusing legal jargon.

This policy covers all channels of interaction with menu88, including the official website, mobile app, live chat, support email, and any other communication channels we operate.

Menu88 collects your personal information through various means as you use our platform. Below is a summary of the types of data we collect and the purposes for which they are used:

We only collect data that is strictly necessary for the stated purposes. menu88 does not collect any categories of sensitive data such as medical information, political views or religious beliefs.

Every piece of information we collect is used for transparent and legitimate purposes. menu88 uses your personal data for the following:

• Account Management: Processing registrations, verifying identity through KYC, managing logins and ensuring the security of your account.
• Payment Processing: Facilitating deposits and withdrawals, verifying financial transactions and preventing payment fraud.
• Service Provision: Enabling access to all games and platform features, personalising your gaming experience based on your preferences.
• Customer Support: Responding to enquiries, resolving complaints and improving the quality of our support services.
• Legal Compliance: Fulfilling anti-money laundering (AML) obligations, KYC requirements and directives from relevant regulatory authorities.
• Analytics & Improvement: Understanding platform usage patterns for continuous improvement and the development of new features.
• Marketing Communications: Sending promotional information, bonus offers and important notices — subject to your communication preferences.
• Platform Security: Detecting and preventing fraud, bonus abuse and suspicious activity.

Menu88 does not sell, rent, or trade your personal information to any third party for their own commercial purposes. This is non-negotiable and forms the foundation of the trust we build with our members.

However, there are limited circumstances in which we may need to share your information with certain parties:

• Third-Party Service Providers: Companies that help us operate the platform, such as payment gateway providers, cloud services, and gaming solution providers. All these partners are bound by strict confidentiality agreements.
• Regulatory Authority: When required by law, court order, or a competent regulatory authority, we will disclose the necessary information.
• Fraud Prevention: In cases of suspected fraud or illegal activity, relevant information may be shared with law enforcement agencies.
• Business Transfers: In the event of a merger, acquisition, or asset transfer, user data may be transferred to the new entity with equivalent privacy protections.

In all of the above cases, menu88 ensures that only the minimum necessary information is shared, and recipients are bound by confidentiality obligations equivalent to our own standards.

We invest seriously in security infrastructure to ensure your personal data remains protected. menu88 implements multiple layers of technical and organisational safeguards, including:

• 256-bit SSL/TLS Encryption: All communications between your device and menu88 servers are encrypted using the highest industry standards.
• Stored Data Encryption: Sensitive information such as passwords and financial details are encrypted in our database using robust hashing algorithms.
• Two-Factor Authentication (2FA): 2FA is available on all accounts to add an extra layer of security during login.
• 24/7 Monitoring: Our systems are continuously monitored to detect any unusual activity or unauthorized access attempts.
• Regular Security Audits: menu88 conducts regular internal and external security audits to identify and address any vulnerabilities.
• Employee Access Control: Only employees who require access to specific data to perform their duties are granted permission, based on the principle of least privilege.

Menu88 uses cookies and similar tracking technologies to enhance the user experience and understand how our platform is used. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

• Essential Cookies: Required for core platform functions such as login sessions and language preferences. These cookies cannot be disabled without affecting website functionality.
• Performance Cookies: Collecting anonymous information about how visitors use our website, helping us improve platform performance and speed.
• Functional Cookies: Storing your preferences such as display settings and game preferences to deliver a more personalised experience.
• Analytics Cookies: Helping us understand user behaviour in aggregate for product improvement purposes. This data is not linked to your personal identity.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some sections of the menu88 platform.

Menu88 recognizes and respects your rights in relation to your personal data. You have the following rights, which you may exercise at any time:

• Right of Access: You have the right to request a copy of all personal data we hold about you, including account information and transaction history.
• Right to Rectification: If any of your information is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to Erasure: Under certain circumstances, you have the right to request deletion of your personal data. Please note that we may need to retain certain data to comply with legal obligations.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another service.
• Right to Restriction: You may request that we restrict the processing of your data while an investigation or dispute is ongoing.

To exercise any of the above rights, please contact the menu88 support team via live chat or email. We will process your request within 30 working days and notify you if a longer period is required.

Menu88 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.

• Active Account Data: Retained for the duration your account is active and for a set period after account closure for audit and compliance purposes.
• Financial Transaction Records: Retained for a minimum of 5 years in accordance with anti-money laundering legal requirements.
• Communication Logs: Support communication records are retained for 2 years for quality control and dispute resolution purposes.
• Technical Data: Server logs and technical data are retained for 90 days for security and troubleshooting purposes.

As a global online platform, your data may be processed and stored on servers located outside Malaysia. In all cases, we ensure that cross-border data transfers are carried out with protections equal to or exceeding applicable local standards.

Menu88 strictly prohibits the use of the platform by individuals under the age of 18. We do not knowingly collect or process any personal data from minors below the legal age.

If we discover that personal data of a child has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. If you believe a child has registered an account on our platform, please contact us immediately so that appropriate action can be taken without delay.

Menu88 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or service improvements. Any material changes will be communicated to you via your registered email or a prominent notice on our platform at least 14 days before the changes take effect.

The "Last Updated" date at the top of this page indicates when this policy was most recently reviewed. We encourage you to check this page periodically to stay informed about how we handle your personal information.

If you have any questions, concerns, or wish to exercise your privacy rights, the menu88 support team is ready to assist through:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform.
• Email: Send your privacy enquiries to [email protected] and we will respond within 2 business days.
• FAQ: Check FAQ page us for answers to frequently asked questions about privacy and account security.